Reviews

Unfortunately, our experience at this pediatric office was disappointing. We felt that the focus was more on billing and profit than on patient care. Appointments felt rushed, concerns weren’t fully addressed, and there was little sense of individualized attention for our child.

As parents, we expect a pediatric practice to prioritize children’s health, listening to concerns, and partnering with families — and that was lacking here. Clear communication and compassionate care are essential, and we left feeling unheard and frustrated.

We hope this practice takes patient feedback seriously and shifts its focus back to what should matter most: the well-being of the children they serve.

For more than 20 years, Serenity Pediatrics has cared for my children, and every experience has been positive. Our pediatrician, Dr. Alsahlani, and her team are warm, nurturing, and always there when we need them. You can feel the genuine love and concern they have for their patients. If you’re searching for a pediatrician who truly cares about your child’s health and happiness, I wholeheartedly recommend Serenity Pediatrics.

Serenity was recommended to us by an occupational therapist! While they have been good with my oldest . . . They have been incredible with our premature infant who spent some time in the NICU! Dr. A has gone way above and beyond and was such a blessing to our journey!! We highly recommend Serenity Pediatrics!

We just had our son this last Friday 1/16 and I was worried about not getting an appointment on Monday due to mlk day for his first wellness visit. I called that morning and within an hour and a half we were warmly welcomed to the office. From before even walking in the doors or meeting the staff, my husband and I had a great feeling as we are huge Disney people( already have baby’s first trip planned kind Disney adults) and the decor throughout the practice is Disney.

Now for the front desk, before we could even say hello, they greeted us and check in prior online was so smooth. Love that there is a separate area for newborns to sit safely.

The appointment was fantastic with the nursing staff as well as Dr Emily T.

As weird as it may sound, we are looking forward to his 2 week check up and the other pre booked appointments. We’re glad to become a part of the Serenity family – the Mendez family

The first impression was good, and the staff are generally friendly. However, the doctors change frequently, and even with an appointment, we often have to wait at least 30 minutes to an hour. It doesn’t seem like a good system for families with young babies.

Choosing a pediatrician is a very important choice and we left disappointed from this one. We joined with our oldest. When we first started going, we loved the nicely decorated offices and friendly staff. We ended up leaving for a direct service provider and the difference has been incredible. Our new provider provides a type of care we did not experience at this office. Namely, individual recommendations vs corporate office polices that change all the time. Our new provider cares for our littles without sending immediately to the ER like we experienced here, just to get an ultrasound. Our new provider has in-office ultrasounds for respiratory issues which has saved us from having to go to the hospital. Importantly, we were also dissapointed with the lack of detailed records that we received from this office when we transferred out. Overall, the office is nice and the staff is friendly, but we did not feel that we received personalized care here and many of the decisions appear more profit vs patient based. Hopefully this office will go back to its roots because I do believe they started with the right intentions.

Deleted my previous review. What originally brought me to Serenity no longer exists. They no longer care about actual health, just profits. Those bonuses must be really really good!

I found a great peds office that can get you in quick and is respectful to patients and family.

Clearly don’t care about ALL children. Apparently they feel children who abide by their policies are the only ones who deserve health care. Today they refused to see my sick child, who has been coming here since birth. Was told to take my sick child to the urgent care because she isn’t up to date on her vaccines. Very sad to see doctors not caring about all children. All children deserve care. Don’t be fooled by their glamorous rooms, it is just for show. These are not real doctors. Doctors take an oath to care for all people. Regardless of their personal beliefs or circumstances. My 4 children will not be coming back to this place.

Clearly don’t care about ALL children. Apparently they feel children who abide by their policies are the only ones who deserve health care. Today they refused to see my sick child, who has been coming here since birth. Was told to take my sick child to the urgent care because she isn’t up to date on her vaccines. Very sad to see doctors not caring about all children. All children deserve care. Don’t be fooled by their glamorous rooms, it is just for show. These are not real doctors. Doctors take an oath to care for all people. Regardless of their personal beliefs or circumstances. My 4 children will not be coming back to this place.